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Conditions of Use


Welcome to the website of Baxter-Kobe Florist. Please read the following terms and conditions to get the most from our Website. Your clear understanding of our business policies and our accurate understanding of your needs will ensure a positive transaction. We will be making changes to the Website from time to time, in order to introduce new products and information, and modify pricing as rates change, so our Website is not static. Your use of the Website indicates your acceptance of the terms and conditions. If you have any questions at all, please do not hesitate to contact us, either by Email or by phone at 604-433-3308 or toll-free at 1-888-434-3308.

1. Customer Privacy:

Your privacy is of utmost importance to us. We will handle any personal information with strict confidentiality. Baxter-Kobe Florist requires only information related to processing the order, arranging delivery and payment, and in general only as required to complete the transaction. We will not reuse, disclose nor sell this information for any other purpose or to outside agencies. Credit card information will be carefully destroyed after the transaction.

2. Flexibility of Orders:

We understand that everyone has different requirements and special circumstances. As much as we can, we will accommodate your specific requirements in terms of pricing, flower selection, types of containers, etc. which may deviate slightly from the original arrangements shown in the Website. Please feel free to contact us about your specific requirements.

3. Prices:

All prices shown on the website are in Canadian Dollars, exclusive of taxes, delivery charges, and other charges related to special orders or work over and above what is shown on the Website. All flower orders to be delivered in the Province of British Columbia will have a 7% Provincial Sales Tax (PST) and 5% Goods and Services Tax (GST) applied to the price.

4. Payment:

Please note that payment must be made before flowers or gifts will be delivered. We accept Visa and MasterCard, which will be processed in Canadian dollars.

5. Customer's Responsibility:

We ask you to ensure that all information for your order is accurate and unambiguous. With internet orders, it is important that payment and delivery information are correct. We will try our best to ensure a problem free transaction, but we cannot be held responsible for incorrect ordering and delivery information provided by the customer. We may have to contact you by Email or telephone to clarify information and we ask that you would respond promptly.

6. Substitutions:

We are proud of our wide variety of flowers and plants in our shop, and are fortunate to be close to the biggest auction supplier in the Greater Vancouver area with the advantage of easily accessible supply of fresh flowers and plants. (Please see About Us). Despite that, please be aware that floral work requires a myriad of different items, and flowers themselves have seasonal availability, therefore it will sometimes be necessary for us to substitute flowers and other items due to problems in supply. In such cases, we will do our best to retain the integrity of the design selected by you from the Website, paying particular attention to the colour scheme and proportion of the arrangement. In general, where substitutions are absolutely necessary, we will select a similar item of equal or higher value.

7. Cancellations:

We will accept cancellation or alteration to your order only if we are notified at least 24 hours prior to the delivery time. No alteration nor cancellation can be accepted after this time. Please note that this policy cannot apply to weddings, funerals and other special events once a large amount of outlay for flowers and materials have been made.

8. Age:

This website is for the use of customers of legal age, who are legally responsible for the terms and conditions of use. Customers who are below the legal age, can use this Website through the supervision of parents or guardians.

9. Website Information:

We make every effort to ensure that the information presented on our Website is accurate and up-to-date. In the event that there is an error, from a technical glitch or unforeseen difficulty, the error will be corrected as soon as possible and this revised and corrected information will be used in the transaction.

10. Copyright:

All the content of this website, including text, logos, graphics, photographs, images, etc. belong to Baxter-Kobe Florist, and its related companies and persons. This content is reserved for the sole use of Baxter-Kobe Florist and is protected by Canadian and International copyright. Unauthorized use of this content, without written permission of Baxter-Kobe Florist, is prohibited, and could result in a legal compensation.

11. Limitation of Liability:

It is expressly understood and agreed that Baxter-Kobe Florist (BKF), its related companies and persons, shall not be held liable for any damages (including indirect, special or consequential loss or damage to any person), regardless of whether BKF had been advised of, or could have foreseen the possibility of such damage. BKF shall not be liable for damages arising from the use of, or relying on the information contained in, or accessed through the BKF website, or arising from the BKF website being unavailable in part or in its entirety, or as a result of any virus, program bugs, unauthorized access and modification of any of your information or content.

If, not withstanding the above, BKF is found liable for any loss or damage relating to the use of this website, the aggregate liability for Baxter-Kobe Florist to you in all cases for all claims shall be limited to a refund on the product ordered.